Privacy Policy

LearnFirst (“we,” “us,” “our”) operates the website https://learn-first.co.uk/home (the “Website”) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We collect various types of information from and about users, including:

1.1 Personal Information You Provide

  • Contact Information: Name, email address, phone number, and mailing address.

  • Account Information: Username, password, and other details necessary to create and manage your account

  • Payment Information: Credit card or other payment details for course registration or purchases (handled by secure third-party payment processors).

  • Course Information: Details about your selected courses, preferences, and feedback.

1.2 Automatically Collected Information

When you visit our Website, we may collect information automatically, including:

  • Technical Information: IP address, browser type, operating system, device type, and screen resolution.

  • Usage Data: Pages viewed, links clicked, time spent on pages, and navigation paths.

  • Cookies and Tracking Data: Information collected through cookies, pixels, and other tracking technologies.

1.3 Third-Party Sources

We may collect data from trusted third parties, including:

  • Social media platforms (e.g., if you engage with our pages or ads).

  • Marketing or advertising partners who refer you to our Website.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our services, including course offerings and customer support.

  • Process payments, issue refunds, and handle transactions securely.

  • Personalize your experience by tailoring content, courses, and recommendations.

  • Communicate with you via email, SMS, or other channels about course updates, offers, and promotions.

  • Conduct research and analytics to improve our Website and services.

  • Enforce our terms and conditions and comply with legal obligations.

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process personal data on the following bases:

  • Consent: When you explicitly agree to provide information (e.g., subscribing to newsletters)

  • Contract: To fulfill contractual obligations (e.g., providing courses or processing payments).

  • Legal Obligation: Compliance with applicable laws and regulations.

  • Legitimate Interest: Enhancing our Website, marketing activities, and user experience.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information in the following scenarios:

4.1 Service Providers

  • Payment processors, hosting providers, email marketing services, and analytics platforms (e.g., Google Analytics).

4.2 Legal Obligations

  • To comply with laws, regulations, court orders, or legal processes.

  • To protect the rights, safety, and property of LearnFirst, our users, or others.

4.3 Business Transfers

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential Website functionalities.

  • Analyze Website performance and visitor behavior.

  • Deliver personalized ads based on your preferences.

You can manage your cookie preferences via your browser settings. For more information, see our Cookie Policy.

6. Data Retention

We retain your personal data only as long as necessary for:

  • The purposes outlined in this Privacy Policy.

  • Compliance with legal, regulatory, tax, or accounting requirements.

  • Resolving disputes and enforcing agreements.

When data is no longer required, we securely delete or anonymize it.

7. Your Rights (Under GDPR)

As a user based in the European Economic Area (EEA), you have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Correct any inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data under certain conditions.

  • Portability: Receive your data in a structured, machine-readable format.

  • Objection: Object to data processing for direct marketing or other legitimate interests.

  • Restriction: Limit the processing of your personal data.

To exercise these rights, contact us at [email protected]

8. Data Security

We employ industry-standard security measures, including encryption, secure data storage, and restricted access, to protect your information. However, no system is entirely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Website may link to external websites. We are not responsible for their privacy practices. Please review their policies independently.

10. International Data Transfers

If you access our services from outside the United Kingdom, your data may be transferred to and processed in countries where privacy laws may differ. We ensure appropriate safeguards are in place for such transfers.

11. Children’s Privacy

LearnFirst does not knowingly collect personal information from children under 16. If we become aware of such data, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to users.

13. Contact Us

If you have questions, concerns, or wish to exercise your rights, please contact us:

  • Phone: 020 335 52099

  • Mail: 167-169 Great Portland Street Great Portland Street, 5th Floor, London, England, W1W 5PF

This detailed privacy policy aligns with GDPR and UK data protection laws, ensuring transparency and user rights. Let me know if you’d like to include additional details!

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